Pivra in the United States
A website AI chatbot for home services businesses in the United States.
Pivra answers the people who land on your website after hours or while your crew is on a job. It replies from your own service pages, price sheet and FAQs, asks the questions your dispatcher would ask, and sends you the inquiry with the details filled in. Here is what it does for a US business today, and what it does not do yet.
- Paid plans from US$29 a month, billed in US dollars, plus a free plan
- Built for HVAC, plumbing and electrical inquiries first, from a blank chatbot you train
- HubSpot, Zapier and Make on Starter and above; no ServiceTitan or Jobber integration
Free plan, no credit card. Website chat first; WhatsApp is on Pro and above.
Start with the chat on your own website
The chat widget sits on your company website. A visitor asks whether you service their ZIP code, what a diagnostic visit involves or whether you work on their brand of water heater, and gets an answer from what you have written, not from guesswork. When it does not know, it says so and offers to take their details.
It does not dispatch trucks, quote a firm price you have not given it, or replace the person who answers your phone. Its job is the first reply and a complete inquiry, so the call back starts with the address, the symptoms and a callback number already in hand.
Billing
Priced in US dollars
A business in the United States pays in US dollars. Starter is US$29 a month and Pro is US$79 a month, and the pricing page lists every plan and its limits. Taxes may apply at checkout. Checkout shows the total before you pay, and Stripe processes the payment.
The free plan needs no card. Each paid plan has a seven-day trial that asks for a card at checkout, is limited to one per workspace and per person, and costs nothing if you cancel before day seven. Plans renew monthly and can be cancelled from Settings, Billing.
HVAC, plumbing and electrical first
Pivra’s four reviewed trade templates (plumbing, electrical, air conditioning and cleaning) were written for Australia, and the plumbing and electrical ones tell a customer to call Triple Zero (000) in an emergency. Until US versions have been reviewed, a US business should start from a blank chatbot, choose the inquiry fields itself and write its own safety rule, for example telling anyone who smells gas, sees sparks or is in danger to leave and call 911 and their gas utility’s emergency line.
HVAC
No-cool and no-heat calls, tune-ups and replacements. Ask for the ZIP code, whether it is a furnace, heat pump, central air or ductless mini-split, the rough age of the unit, and whether anyone at home is at risk from the heat or cold.
Plumbing
Water heaters, leaks, clogged drains and sewer backups. Ask whether water is still running, whether the main shutoff has been closed, and whether the job is in a basement, crawl space or slab home.
Electrical
Tripping breakers, dead outlets, panel upgrades and EV charger installs. Have it ask about a burning smell, smoke or sparking first, and never give wiring instructions.
Other home services
Cleaning, pest control, landscaping and garage doors follow the same pattern: service area, job type, preferred timing and a callback number. There is no US-ready setup for these yet.
How you hear about a new inquiry
On Starter and above, when a customer asks to talk to a person (human handoff), the owners and admins of your workspace get an email with a link to reply from a phone, no login needed, and the AI stays quiet while you take over. An email action or a webhook can also send each new lead to you, your office manager or your CRM.
SMS alerts (Starter and above) go only to the one mobile number verified for your workspace. They are alerts to you, not texts to your customers. Before you rely on SMS alerts, verify your mobile, send a test lead through your own chatbot and check the text arrives; the handoff emails go out either way.
Opening hours: the business-hours setting does not list US time zones yet. Until it does, write your hours and your after-hours promise into the chatbot’s knowledge so it can tell a visitor when to expect a call.
Integrations that matter in the US
On Starter and above, Pivra connects directly to HubSpot (a new contact for each lead), Mailchimp, ActiveCampaign, Zapier and Make. For booking, the chatbot shares your own Calendly or Google Calendar link and never invents availability.
Many US contractors run their jobs in software such as ServiceTitan, Jobber or Housecall Pro. Pivra has no direct integration with any of them. If your job software can take data from Zapier, Make or an incoming webhook, send each lead there; check what your software supports first. ServiceM8 is also integrated, but it is mainly used in Australia.
WhatsApp is optional in the US
In the US, customers usually reach a local contractor by phone, text or a website form rather than WhatsApp, so put the website chat first. If your customers already message you there, connect your own WhatsApp Business number through Meta’s Cloud API or Twilio on Pro and above.
The chatbot then answers on WhatsApp from the same knowledge as your website. Messaging charges from Meta or Twilio fall under your own account with them, at their published rates.
Where Pivra runs, for a US business
Our database, API, malware scanner, relay and sign-in email service operate in Sydney, Australia. Replies are generated in the United States. No EU or US data region is offered, and the sub-processors page lists every provider and the country it operates in.
Pivra is operated by Bluebird Technologies Pty Ltd, an Australian company. Our privacy policy, security page and data processing agreement describe how data is handled; this page adds nothing to them, makes no claim about any US federal or state law, and is not legal advice.
Putting it on your site
Install the WordPress plugin from the WordPress.org directory, or paste one script tag into Wix, Squarespace, Shopify or any site builder that accepts custom code. Then add your website, upload your service list or price sheet, and run through twenty real questions before you switch it on.
Questions US businesses ask
What does it cost in the US?
Starter is US$29 a month and Pro is US$79 a month, billed in US dollars. Taxes may apply at checkout. You can also stay on the free plan, which needs no card, for website chat alone.
Is my data stored in the United States?
No EU or US data region is offered. Our database and API run in Sydney, Australia; replies are generated in the United States, and some other processing happens outside Australia, as the sub-processors page lists provider by provider.
Who receives Pivra’s text messages?
Only you. Pivra’s SMS alerts (Starter and above) go to the mobile number you verify for your workspace, not to your customers. Test that your US number receives them before relying on them, and keep the email alerts on.
Does it integrate with ServiceTitan or Jobber?
Not directly. On Starter and above, send each lead through Zapier, Make or a webhook to any tool that accepts one, or to HubSpot, which Pivra connects to directly.
Is there a ready-made HVAC or plumbing setup for the US?
Not yet. The reviewed trade setups are Australian, and the plumbing and electrical ones name Triple Zero (000). Start from a blank chatbot and write your own emergency rule that names 911.
Can it answer in Spanish?
The AI model can reply in the language a visitor writes in, but Pivra makes no claim about the quality of its Spanish, and the widget’s own buttons and labels are in English. Test it with real questions before relying on it.
Do I need WhatsApp?
No. Website chat is on every plan, including the free plan. WhatsApp is on Pro and above, for businesses whose customers already message them there.
Further reading
Answer tonight’s no-cool call
Start on the free plan, train it on your own website, and move to Starter when you want leads, handoff alerts and HubSpot, Zapier or Make.