WhatsApp AI agent
Put your chatbot where your customers already message.
A website widget is good for first touch. A WhatsApp AI agent is what keeps the conversation going when customers want replies on mobile, after hours, and in a channel they already trust.
Best fit
Trades, local services, clinics, and customer-facing teams that already get enquiries by text or want a cleaner mobile follow-up path than email.
Answer faster
Handle the first questions instantly so visitors do not bounce while waiting for a callback.
Capture leads in-channel
Collect job details and contact data without forcing people back to a form.
Hand off cleanly
Push the conversation into your dashboard, booking flow, CRM, or follow-up workflow.
Why WhatsApp matters
Website chat solves the first interaction. WhatsApp matters when the customer wants to continue the conversation on mobile without switching channels.
That is especially relevant for trades and local services, where customers often send a quick message, a photo, or a short description of the problem rather than filling out a long form.
If your team is already handling enquiries by text, a WhatsApp AI agent gives you a scalable first-response layer instead of more manual messaging overhead.
Typical setup flow
- 1. Set up your Meta Business account and WhatsApp Business Account.
- 2. Connect your WhatsApp channel in Pivra.
- 3. Finish the connection checks in Pivra so your business number is verified and ready to receive messages.
- 4. Test the first live conversation and tune the greeting for WhatsApp context.
Common use cases
Trades and field service
Let customers ask if you service their suburb, describe the job, and leave details without waiting on a phone line.
Clinics and appointment-led businesses
Move from operational questions into booking or rescheduling flows with less admin overhead.
Retail and service businesses
Handle common product, availability, and support questions in a more natural mobile channel.
Channel plus workflow
The strongest setup is not only turning on WhatsApp. It is wiring the channel into lead capture, bookings, CRM, or field service so enquiries do not stop at a chat thread.
What is a WhatsApp AI agent?
A WhatsApp AI agent is a chatbot that handles customer questions and lead capture inside WhatsApp instead of relying only on web chat or email forms.
Who is this strongest for?
Trades, local services, clinics, and customer-facing teams that already get enquiries by text or want a faster messaging channel than email.
Does Pivra use the official WhatsApp setup?
Yes. Pivra uses the Meta Cloud API flow described in its WhatsApp setup guide, so the channel runs through the official business platform rather than an unofficial workaround.
Can a WhatsApp AI agent capture leads?
Yes. It can ask qualifying questions, collect contact details, and route the conversation into your dashboard or downstream workflow.
Do I need WhatsApp if I already have web chat?
Not always, but it is high leverage when your customers prefer messaging on mobile after the first touch.