Pivra in India
A website and WhatsApp AI chatbot for businesses in India.
Most of your customers will message you on WhatsApp. Pivra answers there and on your website from the same knowledge, collects the enquiry details your team needs, and hands the conversation to a person when it should. Here is what it does in India today, and what it does not.
- One assistant for your website and your WhatsApp Business number
- Answers from your own pages, brochures and fee lists, not from guesswork
- Hands over to your team with an email alert and a reply link
Free plan for website chat, no card needed. WhatsApp is on the Business plan.
Do you need more than WhatsApp’s own AI?
Meta has announced Business AI inside the WhatsApp Business app for small businesses in India. If all you need is automatic replies inside WhatsApp, start there.
Pivra is worth paying for when the same questions also arrive on your website, when you want every enquiry to arrive with the same fields filled in, when more than one person on your team replies, or when leads need to reach a spreadsheet, CRM or webhook.
Your WhatsApp number, on the Business plan
Connect your own WhatsApp Business number through Meta’s Cloud API or through Twilio. The chatbot replies there from the same knowledge as your website widget, collects enquiry details and shares booking links, and every thread appears in your Pivra dashboard next to website chats.
Twilio or Meta charge for WhatsApp messaging under your own account with them; see their pricing. The WhatsApp channel is on the Business plan; website chat starts on the free plan.
How your team hears about a new enquiry
On Starter and above, when a customer asks for a person (human handoff), Pivra emails the owners with a link to reply from a phone, no login needed, and the AI stops answering while you take over. Each new lead can also be emailed to you or sent to a webhook or CRM with an automation.
SMS alerts (Starter and above) to Indian (+91) numbers may not be delivered. Indian carriers filter business SMS from senders that are not registered under TRAI’s DLT rules, and Pivra’s SMS sender is not registered in India, so plan on email alerts.
Billing
Billed in US dollars
Businesses in India are billed in US dollars. Paid plans start from US$29 a month, and there is a free plan with no card needed. Taxes may apply at checkout. The final amount, including any tax, is shown before you pay.
Because the charge is in US dollars, your bank or card issuer converts it to rupees and may add a foreign-currency fee. Check with your bank if you want to know that cost in advance; it is not set by Pivra.
English, Hindi and Hinglish: what to expect
The chat widget’s built-in buttons and labels are in English; you write the greeting and the input hint yourself, in any language. Replies are written by the AI model, which can answer in the language a customer writes in, but Pivra makes no claim about its quality in Hindi or other Indian languages, and it has not been reviewed for them.
Before you rely on it, test twenty real questions the way your customers type them, including Hinglish and mixed scripts, and check the answers against your own fee list and policies.
Your customers’ data and the DPDP Act
Pivra’s database, API and sign-in email service operate in Sydney, Australia, not in India. Replies are generated in the United States, and some processing happens outside Australia. On the WhatsApp channel, Meta or Twilio also process the messages under your account with them. The sub-processors page lists every provider and where it operates.
If you collect customer details through a chatbot, you will want to understand your own obligations under India’s Digital Personal Data Protection Act, 2023. Our privacy policy and data processing agreement describe how Pivra handles data; this page makes no further claim and is not legal advice.
Where it fits in India, and where it does not
There are no India-specific templates. You start from a blank chatbot, train it on your own material and pick the enquiry fields. These are the businesses where that works well, with the line each one should not cross.
CA and tax practices
Answer which services you offer, the documents a client should send for a return or GST registration, and your published fees, then share your booking link. It should not give tax opinions.
Clinics and diagnostics
Timings, doctors’ OPD days, locations, packages you publish and the appointment link. Tell it never to answer medical questions.
Coaching and training institutes
Batch timings, course fees, eligibility and demo-class requests, answered from your brochure, with the student’s course and contact details collected for your counsellor.
Real estate developers and brokers
Project details, configurations and site-visit requests from your own brochures. It should only quote prices and approvals you have written into its knowledge.
Questions businesses in India ask
Which currency am I charged in?
In US dollars. Paid plans start from US$29 a month. Your bank converts the charge to rupees and may add a foreign-currency fee, so the amount on your statement can differ slightly from the US dollar price. The final amount, including any tax, is shown before you pay.
Does the chatbot reply in Hindi?
The AI model can reply in the language a customer writes in, but Pivra makes no claim about quality in Hindi or other Indian languages, and the widget’s buttons and labels are in English. Test it with your own customers’ questions before relying on it.
Which plan includes WhatsApp?
The Business plan. You connect your own WhatsApp Business number through Meta or Twilio, which charge for messaging under your own account with them; see their pricing. Website chat is available from the free plan.
Will SMS alerts reach my Indian mobile?
They may not. SMS alerts are on Starter and above, but Pivra’s SMS sender is not registered under TRAI’s DLT rules, and Indian carriers filter unregistered business SMS. Use email handoff alerts, also on Starter and above, which include a link to reply to the customer from your phone.
Where is our data stored?
Pivra’s database and API operate in Sydney, Australia, and Pivra does not offer storage in India. Replies are generated in the United States, and some processing happens outside Australia, as listed on our sub-processors page. Messages on the WhatsApp channel are also processed by Meta or Twilio under your account with them.
Why not just use WhatsApp Business AI?
If you only need replies inside WhatsApp, Meta’s own option may be enough. Pivra adds your website, consistent enquiry fields, team handover and sending leads to your other tools.
Can I try it free?
Yes. The free plan covers website chat on your own content with no card. A seven-day trial of any paid plan needs a card at checkout, one trial per workspace and per person, and you are not charged if you cancel before it ends.
Further reading
Try it on your own website first
Website chat is on the free plan. Train it on your pages, ask it what your customers ask, and add WhatsApp on the Business plan when it earns its place.