Billing FAQ — plans, limits, and invoices

What's included in the free plan?

The Free plan includes:

• 500 messages per month
• 1 chatbot
• 10 knowledge sources
• 500K character knowledge base
• GPT-5.4 Nano model
• Embed widget

When does my usage reset?

Usage resets at the start of each billing period — monthly for Free; on your subscription anniversary for paid plans.

What counts as a message?

Each visitor message (and the AI reply) counts as one message exchange. System messages and the initial widget load do not count.

How do I upgrade?

Go to Settings → Billing and click Upgrade. You'll be taken to a Stripe checkout. Payments are in AUD.

Can I downgrade?

Yes — cancel from Settings → Billing. You keep your current plan until the period ends, then revert to Free.

Where are my invoices?

Settings → Billing → Manage subscription opens the Stripe portal where you can download PDF invoices and update payment methods.

Can I add a company name to invoices?

Yes. Settings → Billing → Organisation card. Enter your company name and click Save.

What happens if I hit my message limit?

The chatbot replies with a polite "limit reached" message and links to an upgrade page. You can customise this message in Settings → General.

Do unused messages roll over?

No. Message quotas reset each billing period.