Help Center

Everything you need to build, train, and grow with Pivra AI chatbots. Can't find what you're after? Email support.

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Get Started

Create your first chatbot, understand usage, and set up billing.

Quickstart — build and publish your first chatbotCreate, train, test, publish, install, and monitor a Pivra chatbot safely.→Billing FAQ — plans, limits, and invoicesEverything about Pivra plans, message limits, and payments.→Service pricing and quotesSet structured pricing rules and estimator tools so your chatbot can give accurate quotes and ballpark estimates.→Appearance & customisationCustomise your widget's colours, name, avatar, welcome message, and conversation starters.→

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Training

Add knowledge from websites, PDFs, YouTube, or plain text.

Training your chatbot — supported and safe sourcesAdd websites, sitemaps, files, YouTube transcripts, or approved text and keep the knowledge base current.→Improving chatbot responsesTune your chatbot's accuracy, tone, and focus with prompts, strict mode, and better sources.→

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Chatbot Settings

Publish your chatbot, configure business behaviour, and control important answers.

Publish, pause, or test a chatbotUnderstand Draft and Published status, use authenticated testing, and confirm public readiness.→Create a chatbot from a reviewed templateUnderstand what a Pivra template configures, what remains in draft, and the checks required before publishing.→Refinements — override AI answers with exact responsesDefine precise Q&A pairs that override the AI for questions where accuracy is critical.→Business hours — after-hours auto-responderSet your opening hours so the chatbot automatically handles after-hours enquiries and collects callback details.→

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Installation

Embed your chatbot on WordPress, Shopify, or any website.

Install your chatbot on any websiteUse the secure WordPress connection, popup snippet, inline embed, or direct link and verify that Pivra can see the widget.→Next.js — popup widget (App Router & Pages Router)Install the Pivra popup on a Next.js site using next/script, a small client component, and your chatbot ID from the dashboard.→

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Lead Capture

Collect leads, export contacts, and connect your CRM.

Setting up lead captureCollect visitor names, emails, and phone numbers directly from the chat widget.→Customer 360° and repeat-service remindersTurn won leads into customer records, keep service history together, and flag repeat work before it is missed.→

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Appointment Booking

Let customers book directly from the chat using Calendly or Google Calendar.

Appointment booking — Calendly and Google CalendarLet customers book appointments directly from the chat using Calendly, Google Calendar, or any scheduling tool.→

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Integrations

Connect Zapier, Make, HubSpot, Mailchimp, and more.

Integrations overviewAutomatically send leads to your favourite tools the moment someone submits their details in chat.→Connect ServiceM8 to PivraAutomatically create a new ServiceM8 job every time a lead or quote request is captured in chat.→Connect ActiveCampaign to PivraUpsert contacts in ActiveCampaign when leads are captured — no duplicates, triggers your automations instantly.→

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Live Agent

Let visitors escalate to a human agent for sensitive or high-value conversations.

Human handoff — live agent takeoverLet visitors escalate to a human agent in real time. Agents claim, reply, and resolve from the dashboard while the AI stays silent.→

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Automations

Automate alerts, digests, webhook triggers, and flow chains.

Automations — webhook actions and email alertsTrigger webhooks or send emails automatically when leads are captured or events happen in your chatbot.→Agentic flows — conditions and chained actionsBuild multi-step automations that fire conditionally and trigger follow-up actions in sequence.→Revenue Inbox and agent-ready workPrioritise leads, handoffs, follow-ups, repeat service and integration problems in one governed work queue.→

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Notifications

Configure dashboard, email, digest, and SMS alerts for important events.

SMS lead alerts — get a text when a lead comes inVerify your mobile number and get an instant SMS the moment a visitor fills your lead form.→

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Add a WhatsApp channel so customers can chat from their phone.

WhatsApp channel — let customers chat on WhatsAppConnect a WhatsApp number so customers can message your chatbot from their phone.→

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White Label

Remove Pivra branding and serve your chatbot on your own domain.

White label — custom domain, branding, and CSSRemove Pivra branding, use your own domain, restrict embed domains, and apply safely scoped CSS.→

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Account & Team

Manage team members, roles, security, and billing.

Team members and rolesInvite colleagues, set roles, and manage permissions for your workspace.→Two-factor authentication (2FA)Add an authenticator app to protect your account with a second layer of security.→Analytics & reportingTrack conversations, leads, ratings and knowledge base coverage across your chatbots.→API keysCreate and manage API keys to authenticate server-side requests to the Pivra API.→Agency & reseller accountsManage multiple client workspaces from one agency account with consolidated billing and white-label control.→

Still have questions?

Our team is available and usually responds within a few hours.

Contact support