Pivra.Help Center
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Help Center

Everything you need to build, train, and grow with Pivra AI chatbots. Can't find what you're after? Email support.

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Get Started

Create your first chatbot, understand usage, and set up billing.

Quickstart — build your first chatbotCreate, train, and embed a chatbot in under 10 minutes.→Billing FAQ — plans, limits, and invoicesEverything about Pivra plans, message limits, and payments.→Appearance & customisationCustomise your widget's colours, name, avatar, welcome message, and conversation starters.→
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Training

Add knowledge from websites, PDFs, YouTube, or plain text.

Training your chatbot — supported sourcesAdd knowledge from websites, PDFs, YouTube videos, or plain text.→Improving chatbot responsesTune your chatbot's accuracy, tone, and focus with prompts, strict mode, and better sources.→
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Installation

Embed your chatbot on WordPress, Shopify, or any website.

Embed your chatbot on any websiteCopy the script snippet and paste it on WordPress, Shopify, Webflow, or any HTML site.→
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Lead Capture

Collect leads, export contacts, and connect your CRM.

Setting up lead captureCollect visitor names, emails, and phone numbers directly from the chat widget.→
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Appointment Booking

Let customers book directly from the chat using Calendly or Google Calendar.

Appointment booking — Calendly and Google CalendarLet customers book appointments directly from the chat using Calendly, Google Calendar, or any scheduling tool.→
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Integrations

Connect Zapier, Make, HubSpot, Mailchimp, and more.

Integrations overviewAutomatically send leads to your favourite tools the moment someone submits their details in chat.→Connect ServiceM8 to PivraAutomatically create a new ServiceM8 job every time a lead or quote request is captured in chat.→Connect ActiveCampaign to PivraUpsert contacts in ActiveCampaign when leads are captured — no duplicates, triggers your automations instantly.→
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Live Agent

Let visitors escalate to a human agent for sensitive or high-value conversations.

Human handoff — live agent takeoverLet visitors escalate to a human agent in real time. Agents claim, reply, and resolve from the dashboard while the AI stays silent.→
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Automations

Automate alerts, digests, webhook triggers, and flow chains.

Automations — webhook actions and email alertsTrigger webhooks or send emails automatically when leads are captured or events happen in your chatbot.→Agentic flows — conditions and chained actionsBuild multi-step automations that fire conditionally and trigger follow-up actions in sequence.→
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WhatsApp

Add a WhatsApp channel so customers can chat from their phone.

WhatsApp channel — let customers chat on WhatsAppConnect a WhatsApp number so customers can message your chatbot from their phone.→
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White Label

Remove Pivra branding and serve your chatbot on your own domain.

White label — custom domain and brandingRemove Pivra branding, use your own domain, and inject custom CSS or JS.→
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Account & Team

Manage team members, roles, security, and billing.

Team members and rolesInvite colleagues, set roles, and manage permissions for your workspace.→Two-factor authentication (2FA)Add an authenticator app to protect your account with a second layer of security.→Analytics & reportingTrack conversations, leads, ratings and knowledge base coverage across your chatbots.→API keysCreate and manage API keys to authenticate server-side requests to the Pivra API.→Agency & reseller accountsManage multiple client workspaces from one agency account with consolidated billing and white-label control.→

Still have questions?

Our team is available and usually responds within a few hours.

Contact support