Privacy Policy

Pivra.ai ("we", "us") respects your privacy. This policy describes how we collect, use and protect your information when you use our website and services.

Information we collect

We collect information you provide when signing up (email, name), usage data related to your chatbots and conversations (messages, sources, analytics), and technical data (IP address, browser, device) for security and support. We use Stripe for payments; payment details are processed by Stripe and not stored on our servers.

How we use it

We use your information to provide and improve our services, process payments, send transactional emails (e.g. password reset, billing), and comply with legal obligations. We do not sell your personal data.

Data storage and security

Data is stored using Supabase and other trusted providers. We apply reasonable security measures to protect your data. If you are in Australia, we aim to keep data in Australian or compliant jurisdictions where possible.

Your rights

You can access, correct or delete your account and data from the dashboard or by contacting us at support@pivra.ai . You may also have rights under applicable privacy laws (e.g. Australian Privacy Principles).

Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to improve our product; you can control these via your browser.

Changes

We may update this policy from time to time. We will post the updated policy on this page and, for material changes, notify you by email or in-app.

Contact

Questions about privacy? Email us at support@pivra.ai .