Privacy Policy

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

Information You Provide

• Name and email address
• Business information
• Uploaded documents and content
• Chatbot configuration data
• Conversation content

Automatically Collected Information

• IP address
• Device and browser information
• Usage logs and analytics data

Payment Information

Payments are processed by Stripe. We do not store full credit card details.

We use personal information to:

• Provide and maintain the Service
• Process payments
• Improve AI systems
• Provide support
• Prevent fraud and misuse
• Comply with legal obligations

We do not sell personal information.

Pivra.ai is primarily hosted in Australia (Sydney region). Our core infrastructure, including application servers and databases, is configured to operate within Australian data centres.

We engage trusted third-party providers (including AI model providers, analytics providers and payment processors). Some providers may process or access data in jurisdictions outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable privacy laws.

By using the Service, you acknowledge and consent to such cross-border disclosures where necessary.

User content and conversations may be processed by AI systems to generate outputs. You are responsible for ensuring you have lawful authority to submit personal information for processing.

We implement reasonable safeguards including:

• Encryption in transit and at rest
• Access controls and authentication mechanisms
• Regular security reviews

No system is completely secure.

We retain data as long as necessary to provide the Service, meet legal obligations, and resolve disputes. We may anonymise data for analytics and product improvement.

Subject to law, you may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of your account and data

Requests can be made via support@pivra.ai .

We use essential cookies for authentication and analytics cookies to improve our product. You may disable cookies via your browser settings, though this may affect Service functionality.

The Service is not intended for individuals under 18 years of age.

To the extent permitted by law, we are not liable for unauthorised access, third-party breaches, or events beyond our reasonable control. Liability is limited as described in the Terms of Service.

We may update this Privacy Policy periodically. Material changes will be notified via email or in-app notice.

Privacy Officer — Bluebird Technologies Pty Ltd — support@pivra.ai