Pricing
Pricing for AI customer agents.
Start free, prove the workflow, and upgrade when it is useful. Australian workspaces retain AUD pricing, while international USD billing is released through a controlled rollout.
Pricing
Simple AUD pricing
All prices in AUD. No hidden fees. Upgrade or downgrade anytime.
- ✓500 messages / mo
- ✓1 chatbot
- ✓10 sources
- ✓500K char knowledge base
- ✓GPT-5.4 Nano model
- ✓Website chat
- ✓5,000 messages / mo
- ✓3 chatbots
- ✓50 sources
- ✓2M char knowledge base
- ✓GPT-5.4 Nano model
- ✓Website chat
- ✓Lead capture & CRM
- ✓Analytics
- ✓Service pricing & quotes
- ✓Automations & alerts (1)
- ✓Human handoff
- ✓Appointment booking
- ✓Native integrations
- ✓8,000 messages / mo
- ✓5 chatbots
- ✓150 sources
- ✓10M char knowledge base
- ✓GPT-5.4 Mini model
- ✓Website chat
- ✓Lead capture & CRM
- ✓Analytics
- ✓Service pricing & quotes
- ✓Automations & alerts (5)
- ✓Human handoff
- ✓Appointment booking
- ✓Native integrations
- ✓White-label branding
- ✓Team members
- ✓30,000 messages / mo
- ✓10 chatbots
- ✓400 sources
- ✓30M char knowledge base
- ✓GPT-5.4 Mini model
- ✓Website chat
- ✓Lead capture & CRM
- ✓Analytics
- ✓Service pricing & quotes
- ✓Automations & alerts (20)
- ✓Human handoff
- ✓Appointment booking
- ✓Native integrations
- ✓White-label branding
- ✓Team members
- ✓WhatsApp channel
- ✓Agentic flows
- ✓Priority support
Compare plans
| Feature | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Messages / month | 500 | 5,000 | 8,000 | 30,000 |
| Chatbots | 1 | 3 | 5 | 10 |
| Source documents | 10 | 50 | 150 | 400 |
| Knowledge base | 500K | 2M | 10M | 30M chars |
| LLM model | Nano | Nano | Mini | Mini |
| Website chat | ✓ | ✓ | ✓ | ✓ |
| Lead capture | - | ✓ | ✓ | ✓ |
| Analytics | - | ✓ | ✓ | ✓ |
| Team members | - | - | ✓ | ✓ |
| Priority support | - | - | - | ✓ |
| Service pricing & quotes | - | ✓ | ✓ | ✓ |
| Automations & alerts | - | 1 | 5 | 20 |
| Appointment booking | - | ✓ | ✓ | ✓ |
| Native integrations | - | ✓ | ✓ | ✓ |
| Human handoff | - | ✓ | ✓ | ✓ |
| White-label branding | - | - | ✓ | ✓ |
| WhatsApp channel | - | - | - | ✓ |
| Agentic flows | - | - | - | ✓ |
Do you charge in AUD?
Yes. Australian workspaces can pay in AUD. International billing in USD is being released through a controlled rollout, with the currency and tax treatment shown before checkout.
How long does setup take?
Most teams can train the bot, install the widget, and enable lead capture in under an hour.
Can I start free and upgrade later?
Yes. Start on the free plan, then upgrade when ready. Eligible new workspaces can claim a seven-day trial of a paid plan from the billing dashboard during the controlled rollout.
Which plan fits a tradie or local service business?
Starter is the usual first paid plan because it adds lead capture, service pricing, appointment booking, and native integrations.
Competitor context
How Pivra compares on pricing
Pivra combines globally useful customer-agent workflows with Australian strengths such as AUD billing and ServiceM8 support. The goal is useful automation without forcing small teams into enterprise-suite economics.
| Competitor | Published entry point | AI message limit | Higher-volume option | Pivra angle |
|---|---|---|---|---|
| Chatbase | Hobby: US$32/mo billed annually | 500 message credits/mo | Standard: US$120/mo for 4,000 credits; Pro: US$400/mo for 15,000 credits | Pivra keeps AUD billing and includes lead capture, quotes, booking, handoff, and local-service positioning from Starter. |
| FastBots | Essential: US$39/mo, or US$33/mo billed annually | 2,000 message credits/mo | Business: 5,000 credits; Premium: 10,000; Reseller: 30,000 | Pivra Business matches the 30,000-message tier in AUD without positioning the buyer as a reseller. |
| Tidio | Lyro AI Agent starts with 50 free lifetime conversations | Paid AI quota scales from 50 to 1,000 conversations/mo | Higher customer-service plans are broader support-suite packages rather than simple chatbot message bundles. | Pivra is simpler for Australian service businesses that want website leads, quotes, and booking flows first. |
| Intercom | Essential: from US$0.99 per Fin outcome plus US$29/seat/mo | Outcome-based AI pricing, not flat message bundles | Advanced and Expert add higher seat pricing plus broader support-platform features. | Pivra avoids per-seat support-suite economics for small teams that mainly need first response and lead capture. |
Competitor pricing changes often. This comparison was checked against public pricing pages in August 2026 and should be revalidated before major pricing campaigns.
Pivra vs Chatbase for Australian businesses
Chatbase is a broad global chatbot platform. Pivra is narrower, but it is stronger where Australian service businesses care: AUD pricing, local support context, and workflows built around lead capture and field-service enquiries.
Pivra vs Tidio for Australian small business
Tidio is well-known for general support and live chat. Pivra is more focused on Australian small businesses that want a simple AI-first lead capture setup rather than a broad support suite.
Pivra vs FastBots
Both products aim at deployable AI chat rather than heavyweight enterprise systems. Pivra stands out with stronger Australian-market positioning and a clearer service-business focus.
Pivra vs Intercom for small business
Intercom is a much broader customer platform. Pivra is the lighter-weight option for small businesses that want a fast AI chatbot rollout without buying into a full support platform.