White label — custom domain, branding, and CSS

What's included in white label

Available on Pro and Business plans:

Remove Pivra branding

1. Go to Settings → White Label
2. Toggle Remove "Powered by Pivra" branding on
3. Save

The "Powered by Pivra" text in the widget footer is immediately hidden.

Custom CSS

In Settings → White Label → Custom CSS, paste CSS that targets widget elements. The CSS is injected after default styles, so your rules override them.

Example — make the header your brand colour:

.chat-header {
  background-color: #1a1a2e !important;
  color: #ffffff;
}
.chat-bubble-send {
  background-color: #16213e !important;
}

Pivra does not accept arbitrary JavaScript injection in the widget. Add analytics to the customer website through its normal, reviewed tag-management process.

Custom domain setup

Prerequisites

• Access to your domain's DNS settings
• A subdomain you want to use (e.g. chat.yourdomain.com)

Step 1 — Set the domain in Pivra

1. Go to Settings → White Label → Custom domain
2. Enter your subdomain: chat.yourdomain.com
3. Save

Step 2 — Add a CNAME record

In your domain registrar's DNS settings, add:

(If your registrar asks for the full domain, use chat.yourdomain.com. with a trailing dot.)

DNS propagation can take up to 24 hours.

Step 3 — Verify DNS

Back in Settings → White Label, click Verify DNS after propagation. If successful, the check shows ✓ with the resolved CNAME.

Step 4 — Contact support to finalise

Once DNS is verified, email support@pivra.ai with your domain. We add it to the CDN so traffic routes correctly. This is a manual step and is completed within 1 business day.

Allowed domains

Restrict which websites can load your chatbot using the Allowed domains field:

yourdomain.com, app.yourdomain.com, staging.yourdomain.com

Leave blank to allow any site. Useful if you want to prevent competitors from embedding your chatbot.