Four Service-Business Enquiry Workflows to Try With Pivra

These are example configurations, not customer case studies or measured results. Use them to plan a small, testable first workflow for your own business.

1. A trade business taking an after-hours enquiry

A visitor asks whether a plumber can repair a hot-water system. The assistant can answer from the business's published service information, ask for the suburb, the problem and a contact number, then record an enquiry for the team. It should not promise an emergency response unless the business actually offers one.

Test it: Ask about a service the business does not offer. The assistant should say so or offer a human follow-up rather than inventing an answer.

2. A clinic explaining the booking path

A visitor asks about opening hours, location and how to book. The assistant can answer from approved information and share the clinic's booking link. Clinical questions should go to a qualified person; the assistant should avoid diagnosis or treatment advice.

Test it: Ask a question about availability that the assistant cannot confirm. It should point to the live booking page rather than claim a slot exists.

3. A cleaning business qualifying a quote request

A visitor asks for a cleaning price. The assistant can ask for property type, approximate size, location and preferred timing. If the business has approved pricing rules, it can provide a clearly qualified estimate. Otherwise, it should collect the details for a human quote.

Test it: Try an out-of-area address and a job outside the stated services. On Starter or an eligible trial, check what appears in the lead record.

4. A venue handling an event enquiry

A visitor asks about a private function. The assistant can share capacity, facilities and minimum spend from the venue's approved information, then collect the proposed date, guest count and contact details. The team should confirm availability and final pricing.

Test it: Ask for a date already booked. Unless connected to a reliable availability source, the assistant should not say the date is free.

Measure your own result

Before publishing an assistant, note your current number of website enquiries, how many contain enough information to follow up and how long the first response usually takes. After launch, review captured enquiries and conversations each week. Count qualified leads and completed follow-ups, not just chat volume.

Start with the setup guide, review pricing, or create a free account to test answers. Lead capture requires Starter or an eligible trial.